kkfb77 Privacy Policy

1 Data Controller

1.1  kkfb77 ("we", "us", "our") acts as the data controller for all personal information collected through the Platform. As data controller, we are responsible for determining the purposes and means by which your personal data is processed.

1.2  For any privacy-related queries, requests, or complaints, please contact our Data Protection team at: [email protected]. Our support team operates 24 hours a day, seven days a week on Bangladesh Standard Time (UTC+6).

2 Information We Collect

2.1  We collect personal information when you register an account, make deposits or withdrawals, use our Services, or contact our support team. The categories of data we collect include:

2.2 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you are 21 years of age or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other) and postal code
• Email address used for account registration and communications
• Mobile phone number, including the network provider (e.g., bKash-linked number, Nagad-linked number)

2.3 Identity Verification (KYC) Documents

• Scanned or photographed copy of your National Identity Card (NID), passport, or driving licence
• Proof of residential address (utility bill, bank statement, or equivalent document dated within three months)
• Screenshots or confirmation records of the payment method registered in your name (bKash, Nagad, Rocket, Upay, or bank account details)

2.4 Financial Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳), transaction reference numbers, dates, and payment method used
• Account balance history and bonus fund movements
• Mobile financial service account identifiers (e.g., bKash wallet number, Nagad account number) — stored in tokenised or masked form wherever technically possible

2.5 Technical and Usage Data

• IP address and approximate geographic location derived from IP lookup
• Device type, operating system, browser type and version
• Pages visited, time spent on each page, click paths, and session duration
• Game history, bet amounts, wager counts, and session frequency
• Login timestamps and failed login attempts

2.6 Communications Data

• Records of all communications between you and kkfb77 support, including live chat transcripts, email correspondence, and support ticket history
• Feedback and survey responses submitted voluntarily

3 How We Use Your Information

3.1  kkfb77 processes your personal data on the following legal bases and for the following purposes:

3.2  We will not use your personal data for any purpose that is incompatible with the purposes set out above without first obtaining your explicit consent or establishing a new legal basis.

4 Cookies and Tracking Technologies

4.1  kkfb77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the site. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These enable you to navigate the site, maintain your logged-in session, and use core features such as the bet slip. These cookies cannot be disabled.
• Performance and Analytics Cookies: Collect anonymised information about how visitors use the Platform (pages visited, time on page, error messages). This data helps us identify improvements and optimise the experience for players in Dhaka, Chittagong, and across Bangladesh.
• Functional Cookies: Remember your preferences such as language settings and notification preferences, so you do not need to re-enter them on every visit.
• Marketing Cookies: Used to deliver promotional content relevant to your interests. These are only placed with your prior consent and can be withdrawn at any time via your Account settings.

4.2  You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from using core Platform functionality.

5 Sharing Your Information

5.1  kkfb77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and only to the extent necessary:

5.2 Payment Processors

When you make a deposit or withdrawal, we share the minimum necessary transaction data with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard) to complete the transaction. These providers process data under their own privacy policies and applicable financial regulation.

5.3 Identity Verification Partners

To fulfil our KYC and age-verification obligations, we may share identity documents and personal details with third-party verification service providers. These providers are contractually bound to process data only for the purposes of identity verification and in accordance with our instructions.

5.4 Regulatory and Law Enforcement Authorities

We may disclose personal data to government bodies, law enforcement agencies, financial intelligence units, or regulatory authorities where we are legally required to do so, or where disclosure is necessary to detect, prevent, or report fraud, money laundering, or other illegal activity.

5.5 Technical Service Providers

We engage trusted technology providers to host and operate the Platform, provide analytics services, deliver email and SMS notifications, and maintain security infrastructure. These providers act as data processors under written agreements that restrict their use of your data to the specific services they provide to kkfb77.

6 Data Retention

6.1  We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, taking into account any applicable legal, regulatory, accounting, or reporting requirements. Our standard retention periods are as follows:

• Active Account data: Retained for the duration of your Account plus a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable financial regulation.
• Transaction records: Retained for a minimum of seven (7) years in accordance with financial record-keeping requirements.
• Support correspondence: Retained for three (3) years from the date of the last interaction, unless the correspondence relates to an ongoing dispute or legal proceeding.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of the consent.
• Technical and usage logs: Retained for up to twelve (12) months for platform security and performance monitoring purposes.

6.2  Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

7 Your Rights

7.1  Subject to applicable law, you have the following rights in relation to the personal data that kkfb77 holds about you:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you may request that personal data held about you be deleted. This right is subject to our legal obligations to retain certain records (e.g., AML and KYC data).
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis, including profiling for responsible gaming monitoring purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.2  To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verifiable requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.

8 Security Measures

8.1  kkfb77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data fields, including payment identifiers and KYC document images
• Role-based access controls that limit staff access to personal data on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Multi-factor authentication required for all internal systems containing personal data
• Comprehensive audit logging of all access to and modifications of personal data records
• Incident response procedures to detect, contain, and notify affected individuals of any data breach in a timely manner

8.2  While we take all reasonable precautions, no method of electronic transmission or storage is entirely immune to risk. We encourage Members to use strong, unique passwords for their kkfb77 accounts and to never share login credentials with third parties.

9 Children and Minors

9.1  The kkfb77 Platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person below this age threshold, we will take immediate steps to delete the data and close the associated account.

9.2  If you believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

10 Marketing Communications

10.1  With your consent, kkfb77 may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, cricket betting offers, seasonal promotions (such as Eid specials, BPL season offers, or IPL promotions), and other platform updates.

10.2  You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your Account settings or by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the Platform or receive essential transactional notifications.

10.3  Transactional notifications — including deposit confirmations, withdrawal updates, account security alerts, and KYC status updates — are sent regardless of marketing consent, as they are necessary for the operation of your account.

11 Links to Third-Party Services

11.1  The Platform may contain references to third-party payment services such as bKash, Nagad, and Rocket. When you interact with these services, you are subject to their respective privacy policies and terms. kkfb77 is not responsible for the data practices of third-party service providers and encourages you to review their privacy policies before submitting personal information through their platforms.

12 Changes to This Privacy Policy

12.1  kkfb77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made, we will notify Members by publishing a prominent notice on the Platform and, where technically feasible, by sending a notification to the registered email address associated with the Member's account.

12.2  The "Last updated" date at the top of this policy reflects the date on which the most recent version came into effect. Your continued use of the Platform following publication of a revised policy constitutes acceptance of the changes. If you do not agree with the updated policy, you should cease using the Platform and may close your account in accordance with the Terms & Conditions.